Terms / Customer Service

If you experience any technical problems during your shopping experience, please contact or call us at 877.673.7080 during business hours Monday to Friday 10AM to 6PM EST or visit our Live Chat. Excludes weekends and holidays.

Returns and Exchanges:

If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at

Please include your order number for expedited service.


If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip.

Only items purchased on may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Only the price of the item(s) purchased will be refunded.

For returns, send the unused or damaged merchandise to: Returns
584 Broadway, Suite 1111
New York, NY 10012

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

Returning a Gift:

If you are returning a gift, please call Chantecaille Customer Service at 877.673.7080

Pricing and Payment Policy

We accept the following forms of payment:

  • American Express
  • VISA
  • MasterCard

Shipping and Handling Information

FedEx Home Delivery FedEx 2nd Day Air
FREE* $11.95*

*Rates do not apply for Shipments to Alaska, Hawaii, and Puerto Rico.

Shipments to Alaska and Hawaii will only be sent through 2nd Day Shipping for $42 and $60 respectively.

Shipments to Puerto Rico will only be sent through International Economy Shipping for $34.

All orders are processed 24 hours after the order is placed, excluding Holidays and weekends.

All orders totaling $300 or more will require a signature upon delivery.

Shipping Destination

We currently ship to the United States only. We are unable to ship to international destinations, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, hotel addresses and APO/FPO addresses.

Maximum Purchase

You may purchase up to five units of each item.

Sales Tax

We are required by law to apply sales tax to orders (including shipping & handling) for the following states: AZ, AR, CA, CO, FL, GA, HI, IL, MA, MI, NJ, NY, OR, PA, TX, VA and WA.

Accuracy of Information

We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Chantecaille counter nearest you.


Chantecaille is not responsible for third party websites that link to or from the sites. Chantecaille disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Chantecaille and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.

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